Privacy Policy

This Privacy Policy describes how Chabil Consulting Services OPC PVT LTD ("Chabil", "we", "us", or "our") collects, uses, and protects information provided through the Carbon Clarity Score™ Platform.

1. Information We Collect

a. Assessment Data

When you complete the ESG assessment, we collect the business and operational data you enter (company name, industry, emissions data, governance responses, etc.). This data is used solely to generate your Carbon Clarity Score™ report.

b. Contact Information

We collect your email address and, where provided, your WhatsApp number before delivering your teaser score. This is used to send your report, provide support, and — with your consent — share relevant ESG guidance.

c. Payment Information

Payments are processed by Razorpay. We do not store card or bank account details. We retain payment confirmation records (order ID, payment ID, amount, status) for accounting and dispute resolution purposes.

d. Usage Data

We may collect anonymised usage data (page views, session duration) via Azure Application Insights for platform performance monitoring. No personally identifiable information is included in this data.

2. How We Use Your Information

• To generate and deliver your Carbon Clarity Score™ report.
• To send transactional emails (report delivery, payment confirmations).
• To contact you about your assessment or follow-up consulting services.
• To comply with legal, accounting, and regulatory obligations.
• To improve the Platform's accuracy and user experience.

3. Data Sharing

We do not sell your personal data. We may share data with:

• Razorpay — payment processing.
• Microsoft Azure — hosting, database, email, and monitoring infrastructure.
• Legal or regulatory authorities — where required by law.

4. Data Retention

Assessment records are retained for 3 years to support audit trails and potential re-assessment comparisons. You may request deletion of your data at any time by emailing us (subject to legal retention obligations).

5. Security

All data is stored on Microsoft Azure infrastructure in encrypted form. Database connections use SSL/TLS. Access to personal data is restricted to authorised Chabil personnel only.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at hello@chabilconsulting.com.

7. Cookies

The Platform uses session storage (not persistent cookies) to pass data between assessment steps. No third-party tracking cookies are used.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated date. Continued use of the Platform after changes constitutes acceptance.

9. Contact

For privacy-related queries, contact: hello@chabilconsulting.com · Chabil Consulting Services OPC PVT LTD, India.